Frequently Asked Questions

Where do you ship?

Available destinations appear at checkout. See our Shipping Policy for details.

How much is shipping?

Standard shipping is free with no minimum purchase where available at checkout.

When will my order arrive?

Standard transit is estimated at 5–8 business days after dispatch. Order preparation is separate, and delivery estimates are not guarantees.

Can I return an item?

You may request a return within 30 days after receipt. Conditions and return shipping costs are explained in our Return and Refund Policy.

How can I contact you?

Email contact@ashbourneatelier.shop with your order number if your question is about an order. We aim to respond within two business days.